Quality assurance for our solutions!
What is ARC innovation's Quality approach?
ARC innovation is committed to a process of continuous improvement - a PDCA (Plan Do Check Act) process - which enables our customers to benefit from the latest developments
Our commitment:
- To meet your objectives
- To work with you to find solutions to your problems, our "expert" trainers are there to support you throughout the process
- A team that listens to you
Our commitment:
- To meet your objectives
- To work with you to find solutions to your problems, our "expert" trainers are there to support you throughout the process
- A team that listens to you
What is the history of our certifications?
Arc innovation is a member of the Fédération de la formation professionnelle
- From 1995 to 2020: qualified OPQF Office professionnel de qualification des organismes de formation on the themes: Techniques et méthodes de management et communication interpersonnelle
- Since 2017: referenced on Datadock, the platform for referencing training organizations
- Since November 2020 Qualiopi certification
- From 1995 to 2020: qualified OPQF Office professionnel de qualification des organismes de formation on the themes: Techniques et méthodes de management et communication interpersonnelle
- Since 2017: referenced on Datadock, the platform for referencing training organizations
- Since November 2020 Qualiopi certification
How do we measure customer satisfaction?
As part of our quality approach, our standard training courses are evaluated according to 3 criteria: trainer performance - level of interactivity - recommendation.
Trainees are asked 3 questions at the end of the course:
1 - How good was the trainer's performance?
2 - How interactive was the course?
3 - Would you recommend this training to a colleague or another company?
The NPS® - Net Promoter Score - is our scoring method, it's an indicator for measuring our customers' satisfaction and degree of loyalty.
The results are visible on the website. We evaluate these criteria via an automated questionnaire after each training session. The results are automatically updated in our database, and we update the score every 1st of the month.
Trainees are asked 3 questions at the end of the course:
1 - How good was the trainer's performance?
2 - How interactive was the course?
3 - Would you recommend this training to a colleague or another company?
The NPS® - Net Promoter Score - is our scoring method, it's an indicator for measuring our customers' satisfaction and degree of loyalty.
The results are visible on the website. We evaluate these criteria via an automated questionnaire after each training session. The results are automatically updated in our database, and we update the score every 1st of the month.
What can I do if I encounter a quality problem during my training?
You have encountered a non-conformity or malfunction during training and would like to tell us about it!
Contact our Quality department, and we'll get back to you within 48 hours
To contact us: contact@arc-innovation.com
We'll find a solution together!
Contact our Quality department, and we'll get back to you within 48 hours
To contact us: contact@arc-innovation.com
We'll find a solution together!
How and when can I access our training courses?
We're there for you every step of the way: ECO-Diagnostic© analysis and pedagogical advice, service quotation and order validation, engineering and design of the program and teaching aids, administrative procedures and OPCO contact, assessments, course report and follow-up.
The supply chain of the training process:
Weoffer à la carte training courses, seminars and in-company workshops. Depending on demand, we can send you our training offer within 1 week to 1 month. Depending on the customer's approval time, training can take place within 1 to 3 months.
Provided that the customer has sent us all the necessary information, we will send you the following by e-mail no later than 2 weeks before the event:
- Validation of the quote
- Agreement
- Detailed program
- Invitation to attend (if applicable)
- Logistical requirements
Afterthe event, we will send you the following within 8 days:
- Photo report (if applicable)
- Attendance sheet
- Evaluations
- Invoice
The supply chain of the training process:
Weoffer à la carte training courses, seminars and in-company workshops. Depending on demand, we can send you our training offer within 1 week to 1 month. Depending on the customer's approval time, training can take place within 1 to 3 months.
Provided that the customer has sent us all the necessary information, we will send you the following by e-mail no later than 2 weeks before the event:
- Validation of the quote
- Agreement
- Detailed program
- Invitation to attend (if applicable)
- Logistical requirements
Afterthe event, we will send you the following within 8 days:
- Photo report (if applicable)
- Attendance sheet
- Evaluations
- Invoice
What is our approach to accessibility for people with disabilities?
Living diversity and inclusion is a core value of our trainers and staff.
If you have a disability-related question in connection with one of our training courses, please contact us beforehand to see how we can best adjust our program and training venue for you. Pascal Papillon, our training consultant, is at your disposal. If, however, it proves impossible for you to take part, we will advise you of organizations that can accommodate you.
If you have a disability-related question in connection with one of our training courses, please contact us beforehand to see how we can best adjust our program and training venue for you. Pascal Papillon, our training consultant, is at your disposal. If, however, it proves impossible for you to take part, we will advise you of organizations that can accommodate you.
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